FAQ - Order, Shipping, Etc.
Q: How long does it take to ship my order?
A: Orders within metro manila are usually shipped within 1-7 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
Q: What’s your return policy?
A: We allow the return of all items within 7 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
Q: How do I make changes to an existing order?
Q: What shipping options do you have?
A: For International orders we offer DHL shipping.
Q: What does the warranty cover?
The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Q: What payment methods do you accept?
FAQ - About the Company
Q: About the company
A: Art Toys PH, established in 2016, is the premier active and growing platform for art toy designers and collectors/enthusiasts based in the Philippines. Merging art and toys in one community through online releases and events