FAQ - Order, Shipping, Etc.

A: Orders within metro manila are usually shipped within 1-7 business days after placing the order.

A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

A: We allow the return of all items within 7 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

A: For International orders we offer DHL shipping.

The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.

A: We accept MasterCard, Visa, American Express, PayPal via XOOM, and Gcash Payments.

FAQ - About the Company

A: Art Toys PH, established in 2016, is the premier active and growing platform for art toy designers and collectors/enthusiasts based in the Philippines. Merging art and toys in one community through online releases and events

Our headquarters are located in Binondo, Manila, Philippines.
A: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at arttoysph@gmail.com, or through our chat assistant.
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